Duty Manager – Front Office - Royal Orchid Sheraton Hotel - Bangkok

Job Descriptions and Responsibilities
Job Responsibilities :-
Ensures that front desk handles billing and cash in accordance with hotel's standards.
Plans and co-ordinates hotel housing activities by working closely with Sales, Housekeeping and other departments.
Maintains and co-ordinates the operations of hotel departments in conjunction with or in the absence of supervisory personnel within each department. Takes corrective action whenever possible and prudent to do so.

To attend and/or conduct meetings as and when required.
Reports, resolves and take appropriate action on guest complaints or problems to ensure good guest relations and safeguard of Hotels interests represents hotel in contact with general public.
Handles all emergencies, guest and employee accidents, co-ordinate with appropriate departments, services and notifies management.
Prepares reports as requested, to ensure appropriate corrective actions may be taken and to develop a more informative database for improved management decision making and critical evaluation of work activities and guest services in such areas as:
Assumes responsibility for appropriate action in the case of employee violation in the absence of their departmental supervisor.
Qualifications: :-
Bachelor degree in any related field with minimum 3 years experience in hotel operation or hospitality business
Computer literate and ability to use other office equipments
Have an excellent English communication skills both in written and spoken
Proactive, Positive attitude, initiative, result-oriented with pleasant personality, service minded, confident, and a good team worker.
Contact Address
Royal Orchid Sheraton Hotel & Towers
We accept all CVs in quick apply only. All CVs will be treated in strict confidence.
E-mail address: Chainarong.Lucksakaew@sheraton.com
Khun Chainarong Lucksakaew
2 Charoen Krung Road Soi 30 (Captain Bush Lane), Siphya, Bangrak, Bangkok 10500
Tel. 02-266-0123 / Fax. 02-236-5955